IT Administrator
Description
 
OVERALL OBJECTIVE:
 
The purpose of the role is to provide first and second line IT support to users within Fugro Robertson to fulfil the needs of the business.
 
 
                                                                            
KEY TASKS:   
 
·            Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service.
·            Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
·            Relocate IT equipment as required.
·            Log telephone calls on to the helpdesk ticket system.
·            IT helpdesk support for desktop users at all sites supported by department. Log all tasks on the helpdesk system. Escalate tasks appropriately when unable to resolve them.
·            Monitor backup jobs according to rota, report any failures to supervisor / manager and resolve.
·            Change backup tapes according to rota.
·            Be proactive in preventing IT problems.
 
 
GENERAL TASKS:
 
·         Update and improve skills and knowledge base.
·         To liaise with purchasing for provision of new equipment.
·         To attend Training and Development courses/workshops as deemed necessary.
·         To support and undertake such other functions and responsibilities as are required from time to time and where it is deemed relevant and advantageous to the operations.
·         Work in accordance with Security, Quality, Health, Safety and Environment policies and procedures.
·         To be part of a proactive team of staff responsible for delivering a high quality customer-focused professional service.
Requirements
 
PERSON SPECIFICATION:
 
  Essential Desirable Identification Method
EDUCATION AND TRAINING:     (CV/INT/TEST)
National Diploma in IT related subject or equivalent x    
HND/Foundation Degree in IT related subject   x  
Relevant IT qualifications MCP / Cisco / City & Guilds Diploma   x  
EXPERIENCE OF:      
Microsoft Windows operating systems x    
Linux operating systems   x  
Installing & repairing computers x    
Understanding of Databases   x  
Understanding of Local Area Networking   x  
Microsoft Office products 2003/2007/2010 x    
KNOWLEDGE AND SKILLS:      
Troubleshooting technical IT issues.   x  
Working within a team environment.   x  
Good knowledge of IT including technical and troubleshooting skills. x    
PERSONAL ATTRIBUTES:      
A flexible outlook. x    
Focused and keen on exceeding expectations. x    
Professional and calm in tense or challenging situations. x    
Good interpersonal skills at all levels of contact. x    
Able to prioritise and manage workload. x    
Team player with initiative to work on own when required. x    
Proactive x    
* The following methods may be used during the selection process to assess candidates’ knowledge and skills: CV (curriculum vitae/résumé), INT (interview process) and/or TEST (tests/assessment exercises).